Product Engineer - Mechanical Fasteners
The Product Engineer will work closely with sales and internal departments to answer technical questions regarding products MISUMI offers, particularly for fasteners, measuring tools, and Maintenance, Repair and Operations (MRO) product categories. Responsible for offering professional technical support to customers using industry and technical expertise. Also responsible for identifying products to add to MISUMI's portfolio and for developing content for our website. Your primary responsibilities will fall into two key areas:
Technical Support
- Provide fast and efficient support for all technical inquiries such as dimensions, mounting sizes, materials, tolerances, engineering calculations, CAD models, etc. to customers, sales and internal members
- Find and suggest appropriate alternative/replacement utilizing the existing product lines or partner suppliers and propose them to enable customers to meet the technical requirements.
- Interface with customers and suppliers to support product inspection and investigation to ensure the root cause of product defects, malfunctions or any technical errors.
- Collaborate with Misumi’s global headquarter or group companies to assist technical inquiries or product inspections for cross-border sourced products.
- Review and modify product pages on company's E-commerce platform with reference to manufacturers’ product data sheets and catalogs to convey correct, sufficient, and user-friendly product information.
- Consult, educate, and support Misumi’s internal employees with technical expertise for creating new product pages on E-commerce platform, product training for new and existing staff, etc.
- Assist sale departments in cross-over individual part numbers of the requested BOM lists with appropriate timeline and quality.
- Collect product information and quotes from suppliers quickly to distribute new products to customers in a timely manner to enable Sales representatives to obtain opportunities.
- Participate in tradeshows and exhibitions as a staff member to support sales and marketing departments to explain, promote, and propose product lines with technical expertise and advice.
- Accompany sales representatives on customer site visits for on-site training, technical support, or lunch and learn.
- Assist product managers in conceiving and executing brand-new services to expand the competitiveness of business.
- Lead/support the development of marketing collaterals, including blogs, brochures, and Google search keyword terms.
WHAT WE NEED FROM YOU:
- BS in Mechanical, Electrical or Industrial Engineering or equivalent industry experience.
- 4+ years of experience in Engineering or Technical Sales with expertise in fasteners and measuring tools.
- Excellent verbal and written communication, problem solving, interpersonal and conflict management skills.
- General computer skills such as webpage development using internally developed software, web-based research, and the ability to be innovative when solving problems.
- Working knowledge of 3D CAD, Microsoft Office, CRM Software
- Motivated, driven, responsible, possess leadership, and results oriented.
- Experience working in an international environment preferred.
WHAT WE CAN OFFER YOU:
MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop for meeting customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.