Technical Operations Specialist

• Coordinate custom manufacturing quoting activities between customers and domestic/overseas manufacturing partners. 
• Process multiple custom quoting opportunities in parallel while maintaining accuracy and adherence to defined processes. 
• Track quoting progress in proper timelines and ensure priorities are adjusted as requirements or conditions change. 

• Review customer-provided information (2D drawings, 3D models, specifications, quantities, delivery requirements) for completeness and consistency. 
• Identify missing, unclear, or conflicting information and proactively coordinate with internal teams or customers to resolve gaps. 
• Compare 2D drawings with 3D models, when available, and flag discrepancies for review and escalation. 

• Serve as a primary coordination point to accurately communicate customer requirements to internal teams and manufacturing partners through clear written and verbal communication.
• Collaborate closely with Engineering, Operations, Product, Customer Service and Procurement to ensure alignment across functions. 
• Coordinate with external manufacturing partners to clarify requirements, timelines, and documentation needs. 

• Proceed with multiple concurrent projects and tasks in a fast-paced, high-volume environment. 
• Organize, prioritize work effectively as conditions, urgency, or business needs change. 
• Ensure deadlines and service expectations are met across all active projects. 

• Support quality-related activities by working with Customer Service and Procurement Teams. 
• Obtain, organize, and review quality and inspection documentation from manufacturing partners as required. 
• Ensure customer requirements related to quality and delivery are clearly communicated and tracked. 

• Maintain accurate and up-to-date records in internal systems, daily logs, databases, and team documentation. 
• Identify recurring issues, inefficiencies, or process gaps and provide feedback to support continuous improvement initiatives. 
• Follow established workflows while supporting to improve operational efficiency and consistency.

• Appropriately escalate technical, quality, or non-standard issues to Engineering Team or senior stakeholders based on defined guidelines.
• Communicate status, risks, and next steps clearly to relevant stakeholders. 
• Ensure issues are raised early to minimize downstream impact. 

• Provide operational support to other teams during peak periods, resource constraints, or shifting business priorities. 
• Other duties and responsibilities as assigned.  

• 3+ years of experience in operations, administrative roles, customer support, or business coordination. 
• Experience coordinating with multiple stakeholders, including customers, internal teams, and external partners. 
• Strong written communication skills, primarily via email and chat, with the ability to convey complex information clearly and accurately.
• Ability to recognize ambiguity or missing information and appropriately escalate rather than make independent technical decisions. 
• Bachelor's degree in Mechanical, Automation or Industrial Engineering preferred.
• Basic knowledge of 3D CAD and 2D drawings preferred. 

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.