Customer Service Rep (On-site 11am - 8 pm)

Are you in search of a new opportunity? Stop your search right here and let me tell you what MISUMI can do for you!

MISUMI USA is the North American arm of a $3B+ global leader in the design, production, and distribution of automated manufacturing components. We are looking for talented individuals to join our fast-growing, highly profitable company. We offer a wide variety of schedules that accommodate different individual circumstances and preferences.

Top Reasons to apply at MISUMI

• Competitive wages and bonus opportunities
• Career growth opportunities through internal transfers and promotions
• Training and professional development opportunities
• Outstanding benefits include medical, dental, vision, life insurance, PTO, paid holidays, short-term & long-term disability, 401(k) with company match, and an employee assistance plan 
• Company-paid membership to a 24/7 on-site gym with a sauna
• Regular company and tenant social events in a Class A building.
• On-site cafeteria with healthy food options
• Payday donuts

About the Job 

• This is an onsite Monday through Friday office position in our Schaumburg Corporate office. The shift open is 11:00 a.m. - 8:00 p.m. 
• THE START DATE FOR OUR NEXT CUSTOMER SERVICE TRAINING CLASS IS FEBRUARY 3, 2025.
• Processes quotations and sales orders, prepares and follows up on purchase orders, and confirmation of ship dates and pricing.
• Responds to customer's inquiries or complaints regarding company products or services.
• Handles inbound phone calls and queries utilizing outstanding communication skills.
• Serves as primary customer contact and works with other internal departments to address and resolve customer inquiries and issues.
• Rotational Saturdays may be required.  

What we need from you 

• 2 years of experience working directly with end customers in a fast-moving and dynamic organization
• Exceptional focus on meeting and exceeding customers’ needs
• Microsoft Office Suite intermediate skills
• Ability to multi-task and efficiently manage time

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.